NeoStream’s Managed Services team works with you from the moment you have a fully operational solution. These are the team members who do so much more than support technical issues. This team is our technical concierge service...your assistance experts. To ensure you are able to leverage NeoStream’s software to do your work quickly and easily, simply contact our team.
What We Can Do For You
We are here to help you achieve what you need to and we are willing to assist you in any way we can to have you happily using our software, every day.
- Our Managed Services team partners with our client’s IT department to address both system side and user side needs. We seek to act as an extension of your technical and service team, and to fill any gaps in capacity or ability.
- Rest easy knowing that your people can receive assistance to leverage the tools provided to them. Ease of mind means asking for additional training or help in using the system without the need to register for courses or create a purchase request.
- Cost savings and budget predictability are achieved with a Managed Services pricing model that provides for predictable operational costs.
- Incremental software updates means more relevant solutions resulting in less change management (i.e. disruption) within the business.
- Our team of SharePoint, ECM and capture experts can be contacted whenever required, without needing to maintain the full-time head count.
The Managed Services department arranges its service offerings into the following categories:
Each category includes: